Charcuterie Vegan Deli
Unit 4, 3315 26 Ave SW
(Inside Baked 3.14)

Check our Google listing for our most up to date hours!

Frequently Asked Questions

Please read our FAQ before sending us a message.

Do you deliver to….? (Airdire, Cochrane, Okotoks, Edmonton, etc)

We offer express Canada wide shipping for most products! You’ll see available options during checkout. Order cut off is Sunday.

I selected “Pick-up” for my order. When can I pick it up?

During the check-out process you were required to select a pick-up appointment. Details of your chosen appointment will be included in your order confirmation email as well as your order history in your account. If you do not receive an order confirmation e-mail, please check your junk and spam folders as often times this is where they end up. If you have any questions or concerns regarding an order you have placed, please send us a message

How long will delivery take?

Cut off for deliveries is on Sunday of each week and your order will be shipped out via express 1-2 day delivery on the following Thursday. You will receive an e-mail confirmation when your order ships with additional details.

How secure is shopping in the Online Shop? Is my data protected?

All credit card transactions are processed via a secure and encrypted connection to our online payment processor (Stripe). No payment information gets stored/sent on our website and all transactions are secured by an SSL certificate.

What exactly happens after ordering?

Check your e-mail for your order confirmation and payment receipt. They sometimes will end up in your spam/junk folders so be sure to look there too. If you selected a scheduled pick-up during check-out, your e-mail will contain your appointment information. If you selected to have your order shipped, depending on order cut off, your order gets shipped the following Thursday. You will receive a confirmation e-mail when your order ships.

Do I receive an invoice for my order?

Your receipt is the e-mail confirmation received after ordering that contains your order and payment information. You can also access past order information by logging into your account if you created one during check out.

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